Contents / Telephony
Incoming Calls Processing Scripts
Go to Main menu — Settings — Integrations — Telephony and add the phone numbers to receive incoming calls to:
Add incoming call processing scripts:
Call processing scripts:
Play audio — audio file playback; the script timeout triggers another script.
Wait for DTMF input — pause to dial user extension number (short number) to forward the call. You can set an audio file playback while waiting. The script timeout triggers another script automatically.
Call group — simultaneous call to several users.
Call user — redirecting call to a user in the CRM.
Call supervising manager — if the incoming contact number is in your CRM database, the system will redirect the call to the user supervising this contact; in case the supervisor is offline, the script will be skipped.
Call external number — redirecting call to an external phone number.
Call SIP address — redirecting call to an external SIP address, OUTSIDE the CRM.
Call any user in the script — trying to reach any of the available users involved in previous scripts (including group calls).
Script branching — voice menu: every dialed key triggers its own processing script.
Time step — triggering script by the time tag.
Record audio message — voicemail: 'Please leave a message after the tone'.
Hang up — end of script.
To assign a script to a number, select it from the list:
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