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Call Center Application (Operator Instructions)

Call center application (operator instructions)

Calls from APRO CRM can be made following a ready-made logical scenario (script) comprising texts of conversations, questions and responses to objections. In addition, operators can fill in the fields in any CRM object profile right from the script interface.

#1 Random calls

You can initiate a script call from the call window:

or from contact profile:

Please note: the data from contact profile is copied into the body of the script:

During the call, the operator logs the information about the contact:

The operator can swiftly switch from one script branch to another depending on the contact's reply. For example, if asked to call back to a different number, the operator can select the relevant reply from the script and go straight to the frame, where the contact's name and the new number can be registered:

When the call is over, the call log is automatically saved.


#2 Call lists

You can make calls following lists of contacts, one by one.

Open the task you are assigned:

You will see the task bar:

Click "Start" to initiate a call. A call script window will open:

Log the call data and switch to the next contact using the task bar.

You must also see:

  • Call Center (Settings)

  • You may also be interested in: Examples: Setting Fields

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